Content takedown.
Report unauthorized tours, copyright claims, or property owner requests. We remove verified reports within 48 hours.
- Last updated
- September 2026
- Applies to
- volumevirtual.com
- Questions
- hello@volumevirtual.com
- Document
- /dmca
This document has been drafted but has not been reviewed by a lawyer. It is published so you can see our intent and hold us to it, not as a finished legal instrument. Some details — our registered address and the designated agent for takedown notices — are still to be filled in. If anything here matters to a decision you are making, email hello@volumevirtual.com and ask, rather than relying on this text.
Who this is for
Property owners whose home was published without their consent. Rights holders whose copyrighted material (art, signage, branded items visible in a tour) was captured without permission. Anyone with a legitimate personal-privacy claim — including if you appear in a walkthrough and never consented.
What to send
Email hello@volumevirtual.com with subject line "Takedown request" and include:
· The exact tour URL(s) — a link like https://www.volumevirtual.com/t/… or https://www.volumevirtual.com/a/…
· Your relationship to the material (property owner, rights holder, person depicted, legal representative).
· A short description of the claim.
· Your contact details — name, email, and (for legal notices) a physical address.
· For copyright: a statement of good-faith belief that the use is unauthorized, and an electronic signature.
What happens next
Within 48 hours we verify the request and hide the tour from public access — the URL returns 404 and the tour is delisted from gallery + search. We notify the workspace that published it.
Counter-notice. The publishing workspace has 10 days to respond with a counter-notice if they believe the takedown was in error. If they do, we forward it to you; if you don't file for a court order within 14 days we may restore the tour.
Repeat infringers
Workspaces that receive three verified takedowns in any 12-month period are suspended pending review. Egregious or malicious cases result in permanent account termination without refund.
Bad-faith takedowns
Filing a knowingly false takedown notice may expose you to liability under section 512(f) of the DMCA (US) and equivalent Canadian law. We may report systematic abuse to the relevant authorities.
Not sure it's a takedown case?
Email us anyway. If it's a general privacy or delete-my-data request, we'll route it through the flow in our privacy policy. Faster to reach out than to guess.
This document is the operative version. If anything here conflicts with what a page of the marketing site says, this document governs. Questions, requests for deletion, or anything that needs a human: hello@volumevirtual.com.