Terms of service.

The service

VOLUME turns walkthrough video you upload into an interactive 3D (Gaussian splat) tour, hosts it on volumevirtual.com at a public URL, and provides account tools for lead capture, analytics, and team collaboration. Available tiers, quotas, and prices are described on the pricing page.

Accounts and workspaces

You need an account to upload tours. On signup we create a personal workspace for you, of which you are the owner. Owners can invite additional members (admin / agent / viewer) to the workspace and are responsible for what those members do inside it. You must be at least 18 and legally able to enter a contract.

What you upload — your rights + responsibilities

You confirm that you have the right to film every space you upload and to publish the resulting tour. You retain all ownership of your walkthrough video and the reconstructed .ply file. You grant VOLUME a limited licence to host, process, transmit, and display your content in order to operate the service. We do not sell your content, and we do not use it in marketing without asking you first.

Improving reconstruction. We also use the walkthroughs you upload, and the technical outcome of each reconstruction, to measure and improve how well our pipeline works — including training and evaluating the models that turn a video into a tour. This is what lets failed reconstructions get rarer and finished tours get sharper over time. It is limited to the reconstruction system itself: we do not use your content to build anything unrelated, we do not sell it or share it with other customers, and a tour you delete is removed from future training sets. If you would rather your captures were excluded entirely, email hello@volumevirtual.com and we will exclude your workspace.

Prohibited uploads: content depicting minors, illegal content, content you don't own or have permission to publish, spaces without the owner's consent. See our takedown policy for removals.

Pricing, billing, refunds

Payments are processed by Stripe. Subscriptions renew automatically until cancelled from the billing portal. Failed reconstructions never charge and never count against your monthly quota. Refunds follow the refund policy. Prices are in USD; local taxes are added at checkout via Stripe Tax where applicable.

Fair use + rate limits

We apply automatic caps to abuse (rate limits on public endpoints, a 3-retry cap per tour, a daily reconstruction ceiling). We may pause an account we believe is being used to abuse the service or the underlying providers; we'll email you first except in emergency cases.

Availability + SLA

We target > 99% monthly uptime for the marketing site, dashboard, and public tour URLs. There is no contractual SLA on the Single, Solo, or Team tiers — SLA-backed uptime lives in the Custom tier, per the signed order form.

Disclaimers + liability cap

We deliver the service with reasonable skill and care but do not guarantee specific commercial outcomes (bookings, sales, leads). Interactive splat quality depends on the input walkthrough — we help with the shot guide but cannot guarantee every capture will reconstruct cleanly.

To the maximum extent permitted by law, VOLUME's total liability for any claim relating to the service is limited to the greater of (a) fees you paid in the twelve months preceding the claim or (b) USD $500. VOLUME is not liable for indirect, incidental, or consequential damages.

Termination

You can cancel any subscription at any time from the billing portal; access continues through the paid period. You can delete your account at any time by emailing us — see the privacy policy for what happens to your data.

We may suspend or terminate an account for material breach of these terms, with notice where reasonable.

Governing law

These terms are governed by the laws of the Province of British Columbia, Canada. Any dispute is subject to the exclusive jurisdiction of the courts of Vancouver, BC — with the exception that VOLUME may seek injunctive relief anywhere its intellectual property or infrastructure is at risk.

Changes

We may update these terms as the product evolves. Material changes will be emailed to workspace owners at least 14 days in advance and reflected in the "last updated" date above. Continued use after a change constitutes acceptance. Questions? hello@volumevirtual.com.