Refund policy.
We stand behind delivery. If we can't deliver, you don't pay.
The short version
Because each tour is custom production work, we don't offer refunds once a demo has been delivered and accepted. The one exception is the one that matters: if we cannot deliver a working interactive 3D tour from usable footage, you are not charged for it — or you are fully refunded if you already paid.
If we can't deliver
If your capture is usable and we still fail to produce a working, embeddable tour, that production fee is refunded in full. If footage isn't usable, we'll tell you right away and give reshoot guidance before any production fee applies — so you're never paying for a dead end.
Revisions instead of refunds
Every production fee includes one revision so we can get the result right. If something in the delivered tour is wrong on our end, we fix it. Refunds are for the rare case where a working deliverable simply isn't possible.
Subscriptions and pilots
Monthly plans can be paused or cancelled anytime and stop billing for future periods; fees already billed for delivered demos aren't refunded. Enterprise terms follow the signed agreement.
How to raise it
Think something wasn't delivered as promised? Email hello@volumevirtual.com and we'll make it right — a fix, a re-do, or a refund where this policy calls for one.
Questions about this policy? Email hello@volumevirtual.com.